After-sales Service

Refund and Return

If there are any problems about your products,you may return your undamaged product and packaging of purchase to receive a full refund for any just cause.In addition,if the reason for return is quality-related,we will be responsible for the return shipping costs,however,if the reason for return has nothing about it,then the customer needs to pay the transportation expense.

How does customer claim the refund and return?

Step1:Please contact Solmore at [email protected].Offer your order number from Solmore official website or Amazon where you brought the product.

Step2:Describe the problems about your products,or upload some pictures about it.

Step3:Our support team promises to reply your email within 24 hours and offers the best solution as soon as possible.


Other Warranty

Please be assured that our products are all produced under strict supervision.In addirion to refund and return guarantee,if you register on our official website,you will enjoy the warranty period.Moreover,we also provide free life-time support and our professional after-sales team will be on call anytime.